Chat with your visitors via SMS – directly from your phone. Use canned messages to eliminate duplicating responses. Set triggers for specific circumstances. “Offline Mode” works as a lead-capturing machine while you sleep. You can even customize your thank you message (maybe offer a freebie for signing up). Great customer service. Feature Suggestions Here’s some scheduled features to be added: SMS alert when new contact registers Phone field https://wordpress.org/support/topic/issue-about-name-and-email-box?replies=2#post-5683726 DB bloat change subscriber name and email sound in chrome initial chat notice go to multiple email addresses I resolved this by changing port to ssl. Thanks. Initial message from agent. Mark agents as busy Constant bell in the admin Detect which agents are online automatically Don’t require email address before starting a conversation. Button for visitors to “Introduce Yourself” Automatic first message from agent Have a peek at audio files playing for new messages, new visitors, etc. (esp cross-browser) alert to repeat (say once every 10-20 seconds) until a reply is sent Store Offline Mode form submissions
