Kanzu Support Desk – WordPress Helpdesk Plugin free WordPress plugin

Great customer care is at the heart of every good product or service. Kanzu Support Desk simplifies the process of tracking customer requests, grouping them, assigning them and giving prompt feedback, all with a personal touch. KSD fits into your native WordPress interface like a hand in a snug glove so that you can get to do a lot intuitively. KSD allows you to: Use a very simple, native WordPress interface Receive email notifications to keep you and your happy customer up-to-date on a ticket’s progress Work seamlessly with WooCommerce or Easy Digital Downloads Have multiple channels for ticket-creation. You can use a support form on the front-end of your site or a form in your admin panel. Using one of our premium addons, you can also enable support for tickets created by email, Facebook or Twitter. Have as many agents as you want Track changes to a ticket from a ticket log Monitor your performance from beautiful graphs on your dashboard Create private notes on tickets to allow agents share extra information on tickets with each other Re-assign tickets in a jiffy Group tickets based on products/categories/tags/departments – whatever works for you Change to a language you prefer since the plugin supports translation. You can contribute to translations here Support Forms In case you’d like to have extra support forms, use shortcode [ksd_support_form] to create a support form anywhere. Alternatively, use the support form widget If you’d like customers to be able to use a support form tucked away in the bottom right of every page on your site, enable the “Show support button” option in your KSD settings. You can also get our Mail add-on to allow your customers create tickets by emailing your support email address. Adding CAPTCHA inputs to a form is a good way to