Catchers Helpdesk and Ticket system for Support free WordPress plugin

If your users are confused and need help, how can you get that help to them? A help desk. Help desk software lets you accept client queries, organize them, and respond in a streamlined manner. And the Catchers Helpdesk plugin lets you bring that functionality right into your WordPress dashboard. Try Demo how it works. In addition to offering front-end ticket submission forms, it can also automatically convert emails into tickets. So every time someone emails support@yousupport@yoursite.com , you can automatically convert it into a ticket right in your WordPress dashboard. What Does the Catchers Helpdesk Plugin Do? Catchers Helpdesk sets you up with a full-service ticketing system. Users can either submit tickets from the front-end. Or, they can email you and the plugin will automatically convert those emails into tickets. No matter how the ticket comes in, it will then show up as an active ticket in your WordPress dashboard. There, you can easily manage, respond to, or escalate any of the tickets. Here’s everything you get with Catchers Helpdesk: Front-end ticket submissions – no need for your users to use the WordPress backend. Email fetching – the plugin will check an external email account and convert emails into tickets. Categorize tickets – create categories or tags to assign tickets to for better organization. Reply templates – easily respond to common questions with saved replies. Conversation feed filtering – filtering Conversations allow you to selectively view conversation messages by author and status. Client management – see each client’s support history and details. Private notes – make private notes on a client’s history page to remember specific details about them. Filter tickets – quickly filter tickets by topic, client, status, and more. Custom fields – add custom fields to your ticket submission form if you need additional data. Contact form