KB Support is the ultimate WordPress plugin for providing support and helpdesk services to your customers. Enriched with features, you can be sure that right from activation, KB Support will provide the perfect HelpDesk solution for your agents to support your customers. The built-in Knowledgebase allows customers to find solutions to their issues during the ticket submission process, reducing the overall number of support queries received by your helpdesk. Key FREE Features of KB Support include: Easily manage and customize submission forms. No coding required, multiple forms can be created and utilized Guest submission is fully supported. Customers do not need an account to create or manage support tickets Sequential ticket numbers Email notifications keep customers, admins and support agents up to date with recent ticket events Restricted access ensures that only agents and the assigned customer are able to view tickets and correspondence Unlimited ticket participants to ensure that all relevant parties can contribute towards a ticket on behalf of a customer A fully responsive and clean front end design where customers can manage their tickets, including viewing and creating replies Integrated Knowledge Base articles can be easily created and referenced to try and offer solutions without tickets being created Ability to restrict access to individual knowledge base articles to logged in users only Auto assign new tickets to agents based on current ticket count, or randomly Tracks an agents status so you can see if they are online or offline Ability to assign tickets to multiple agents Add agents to departments and have assign to departments A number of useful shortcodes to display submission forms, KB Article lists, ticket history, login/registration forms, profile editor, KB Article search form – and more Numerous template tags enable you to easily add ticket related content into email notifications Private ticket notes
